Refund policy

Return eligibility and return windows vary by product and supplier. Please review the return information shown on the applicable product page before purchasing.
Eligible 360massage products may be returned within 90 days of delivery, subject to the supplier’s return conditions. Valgard Works products may have a 30-day return request window, with additional restrictions for made-to-order products and possible restocking fees. Orivon Wellness products are generally final sale unless they arrive defective or damaged, in which case the issue should be reported promptly according to the applicable product and supplier terms.

To be eligible for a return, the product must meet the return conditions stated for that item or supplier. Unless otherwise stated, products should be returned in the condition received, with applicable packaging, accessories, and proof of purchase.

To start a return, you can contact us at support@meravene.com. Please contact us before returning any item. If your return is approved, we will provide you with return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

If your return is accepted, we will provide instructions on how and where to send your package. Where applicable, we will also provide a return shipping label.
You can always contact us for any return question at support@meravene.com.

Damages and issues
Please inspect your order upon delivery and contact us promptly if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and assist you. Some suppliers require damage claims to be reported within a specific timeframe after delivery, so please review the applicable product page and contact us as soon as possible.

Exceptions / non-returnable items
Certain items may be non-returnable, including gift cards, final-sale products, and products specifically identified as non-returnable on the applicable product page. Orivon Wellness products are generally final sale unless defective or damaged. Valgard Works made-to-order or custom products may become non-returnable once production has begun. Custom or personalized products may also be subject to additional return restrictions depending on the supplier and configuration.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If merchandise is shipped to a customer in the European Union and applicable law provides a statutory right of withdrawal, the customer may have the right to cancel or return the order within 14 days of receiving the merchandise, without providing a reason. Any statutory rights available under applicable law are in addition to, and are not limited by, Meravene’s product-specific return policies. Returned items must meet any conditions required by applicable law, including being returned with applicable packaging, accessories, and proof of purchase where required.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund to your account. If more than 15 business days have passed since we approved your return, please contact us at support@meravene.com.